Atlas User Guides

Everything you need to get started with BlackOptic Atlas — from asking your first question to building dashboards, modeling data, and managing your workspace.

Troubleshooting

llm.txt

Application Issues

Error: "DATASOURCE_ENCRYPTION_KEY is required but not set"

Generate an encryption key with the provided script, add it to your environment configuration, and restart the backend service.

API Keys Show "Unreadable"

The encryption key may have changed or been lost. Restore the original key or re-save provider keys via the API. Always backup your environment configuration securely.

Cannot Connect to Data Sources

Check if the database password is unreadable (encryption key changed), verify network connectivity, and confirm database credentials are correct.

Query Issues

IssueSolution
No results foundVerify data exists for your query period, check role access, try broader filters or date ranges
Query timeoutAdd filters to narrow the query, reduce date range, try during off-peak hours
Access deniedData restricted by your role — contact admin for access
Join path errorMissing foreign key relationship — ask admin to add it in Data Model → Foreign Keys
Schema compilation errorData model has errors — ask admin to recompile in Admin → Data Model → Generate Schemas
No data model foundData model hasn't been generated yet — ask admin to generate schemas
Query generation failedRephrase your question more clearly, break complex questions into simpler ones

Display & Schema Issues

IssueSolution
Charts not displayingVerify data has numeric values for measures, check dimensions are appropriate for chart type, try table view
Export taking too longAdd filters to reduce dataset size, break export into smaller chunks
Schema compilation failedCheck for syntax errors in custom cubes, verify all referenced fields exist
Custom cube not visibleVerify compilation was successful, check cube visibility settings, ensure user has permission
Join errorsVerify join columns exist in both models, check relationship type, ensure base models are compiled

Keyboard Shortcuts

Enter — Send message in chat
Shift + Enter — New line in chat
Ctrl/Cmd + K — Focus search/filter
Esc — Close dialogs